Cannot reach server. The server may still be starting up

Troubleshooting
,
1

Hello Experts,

I am deploying airbyte using helm chart(s) on k8s

All the POD(s) are up and running fine. No error reported in console logs.

$ kubectl get pod
NAME                                                    READY   STATUS      RESTARTS       AGE
airbyte-db-0                                            1/1     Running     1 (2d4h ago)   2d4h
airbyte-minio-0                                         1/1     Running     0              2d4h
airbyte-poc-airbyte-bootloader                          0/1     Completed   0              2d4h
airbyte-poc-connector-builder-server-76f4cd4d56-pvvjz   1/1     Running     0              2d4h
airbyte-poc-cron-7f5887bbb4-jfn7r                       1/1     Running     0              2d4h
airbyte-poc-pod-sweeper-pod-sweeper-5f7df54649-wxmht    1/1     Running     0              2d4h
airbyte-poc-server-5f654cc96f-zzxvs                     1/1     Running     0              2d4h
airbyte-poc-temporal-cc4bdfc9c-2x7jr                    1/1     Running     0              2d4h
airbyte-poc-webapp-77bb956f-dzpjt                       1/1     Running     0              22h
airbyte-poc-worker-f698cf94d-448z5                      1/1     Running     0              2d4h

While accessing the UI getting “Cannot reach server. The server may still be starting up.” which looks like common error but couldn’t find what could be the reason I am able to reach airbyte server from the airbyte webapp.

/ # env | grep -i 8001
INTERNAL_API_HOST=airbyte-poc-airbyte-server-svc:8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_PORT_8001_TCP=tcp://192.168.248.110:8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_SERVICE_PORT=8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_PORT=tcp://192.168.248.110:8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_SERVICE_PORT_HTTP=8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_PORT_8001_TCP_ADDR=192.168.248.110
AIRBYTE_POC_AIRBYTE_SERVER_SVC_PORT_8001_TCP_PORT=8001
AIRBYTE_POC_AIRBYTE_SERVER_SVC_PORT_8001_TCP_PROTO=tcp


$ kubectl exec -it airbyte-poc-webapp-77bb956f-dzpjt sh
/ # curl 192.168.248.110:8001/health
{"status":"UP"}/

Can anyone pls provide some input for further troubleshooting?

2

airbyte/webapp:0.41.0
airbyte/server:0.41.0

3

Hello there! You are receiving this message because none of your fellow community members has stepped in to respond to your topic post. (If you are a community member and you are reading this response, feel free to jump in if you have the answer!) As a result, the Community Assistance Team has been made aware of this topic and will be investigating and responding as quickly as possible.
Some important considerations that will help your to get your issue solved faster:

  • It is best to use our topic creation template; if you haven’t yet, we recommend posting a followup with the requested information. With that information the team will be able to more quickly search for similar issues with connectors and the platform and troubleshoot more quickly your specific question or problem.
  • Make sure to upload the complete log file; a common investigation roadblock is that sometimes the error for the issue happens well before the problem is surfaced to the user, and so having the tail of the log is less useful than having the whole log to scan through.
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4

How are you trying to access the UI? Have you setup ingress ? Are you able to access the UI via portforward ?

5

Hi @VIKRANT, are you still experiencing this issue?

6

Hello @natalyjazzviolin yes.

7

Hello, im experiencing the same issue when deploying on an EC2 instance in AWS.

Everything is setup and running but i cant access the UI.

Has anyone solved this?