Hello there! You are receiving this message because none of your fellow community members has stepped in to respond to your topic post. (If you are a community member and you are reading this response, feel free to jump in if you have the answer!) As a result, the Community Assistance Team has been made aware of this topic and will be investigating and responding as quickly as possible.
Some important considerations that will help your to get your issue solved faster:
- It is best to use our topic creation template; if you haven’t yet, we recommend posting a followup with the requested information. With that information the team will be able to more quickly search for similar issues with connectors and the platform and troubleshoot more quickly your specific question or problem.
- Make sure to upload the complete log file; a common investigation roadblock is that sometimes the error for the issue happens well before the problem is surfaced to the user, and so having the tail of the log is less useful than having the whole log to scan through.
- Be as descriptive and specific as possible; when investigating it is extremely valuable to know what steps were taken to encounter the issue, what version of connector / platform / Java / Python / docker / k8s was used, etc. The more context supplied, the quicker the investigation can start on your topic and the faster we can drive towards an answer.
- We in the Community Assistance Team are glad you’ve made yourself part of our community, and we’ll do our best to answer your questions and resolve the problems as quickly as possible. Expect to hear from a specific team member as soon as possible.
Thank you for your time and attention.
The Community Assistance Team
Hmm, just curious - I have worked around the issue now and don’t need an answer anymore. However this seems like a relatively simple request and I expected to at least get a reply.
I realize that this could have any number of reasons and I’m absolutely not out to blame anyone except maybe me for not being clearer.
One of the reasons we are looking into using airbyte is that it has a big and active community. So now I am wondering if this is just an exception or normal.
Hey @Johannes_Muller, thanks for your patience! Also glad to hear that you have resolved the issue.
Our team is currently understaffed and we are fielding messages from Slack as well as this forum, so things get a little crazy and messages sometimes slip through the cracks. I think if you post in Slack next time you will definitely get a reply sooner as well as input from the more active community members!
@Johannes_Muller Im actually facing the same issue. Could you let me know what your solution was?
hey did you figure this out?