Error "This endpoint is not supported in the new Pages experience" when create a Facebook Page Source

Connector Questions & Issues
1
  • Is this your first time deploying Airbyte?: Yes
  • OS Version / Instance: Using cloud version
  • Memory / Disk: N/A
  • Deployment: N/A
  • Airbyte Version: latest
  • Source name/version: facebook pages
  • Destination name/version: latest
  • Step: The issue is happening during testing to create a source
  • Description:
    In Cloud, I just test source by inputing facebook account and Page ID, after several minutes, I got errors like below “This endpoint is not supported in the new Pages experience”.
    I got same error when deploying in local machine by using page token.

Log

Internal message: scheduledEventId=6, startedEventId=7, activityType='RunWithJobOutput', activityId='b06cb7a7-3974-39cd-9925-0dcb6c69a590', identity='', retryState=RETRY_STATE_NON_RETRYABLE_FAILURE
Failure origin: source 

2023-07-01 15:53:25 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://graph.facebook.com/v15.0/Atekco.io?fields=id%2Cabout%2Cad_campaign%2Caffiliation%2Capp_id%2Cartists_we_like%2Cattire%2Cawards%2Cband_interests%2Cband_members%2Cbio%2Cbirthday%2Cbooking_agent%2Cbuilt%2Ccan_checkin%2Ccan_post%2Ccategory%2Ccategory_list%2Ccheckins%2Ccompany_overview%2Ccontact_address%2Ccountry_page_likes%2Ccover%2Cculinary_team%2Ccurrent_location%2Cdelivery_and_pickup_option_info%2Cdescription%2Cdescription_html%2Cdifferently_open_offerings%2Cdirected_by%2Cdisplay_subtext%2Cdisplayed_message_response_time%2Cemails%2Cengagement%2Cfan_count%2Cfeatured_video%2Cfeatures%2Cfollowers_count%2Cfood_styles%2Cfounded%2Cgeneral_info%2Cgeneral_manager%2Cgenre%2Cglobal_brand_page_name%2Cglobal_brand_root_id%2Chas_added_app%2Chas_transitioned_to_new_page_experience%2Chas_whatsapp_business_number%2Chas_whatsapp_number%2Chometown%2Chours%2Cimpressum%2Cinfluences%2Cis_always_open%2Cis_chain%2Cis_community_page%2Cis_eligible_for_branded_content%2Cis_messenger_bot_get_started_enabled%2Cis_messenger_platform_bot%2Cis_owned%2Cis_permanently_closed%2Cis_published%2Cis_unclaimed%2Cis_webhooks_subscribed%2Cleadgen_tos_acceptance_time%2Cleadgen_tos_accepted%2Cleadgen_tos_accepting_user%2Clink%2Clocation%2Cmembers%2Cmerchant_review_status%2Cmessenger_ads_default_icebreakers%2Cmessenger_ads_default_page_welcome_message%2Cmessenger_ads_default_quick_replies%2Cmessenger_ads_quick_replies_type%2Cmission%2Cmpg%2Cname%2Cname_with_location_descriptor%2Cnetwork%2Cnew_like_count%2Coffer_eligible%2Coverall_star_rating%2Cpage_token%2Cparking%2Cpayment_options%2Cpersonal_info%2Cpersonal_interests%2Cpharma_safety_info%2Cphone%2Cpickup_options%2Cplace_type%2Cplot_outline%2Cpress_contact%2Cprice_range%2Cprivacy_info_url%2Cproduced_by%2Cproducts%2Cpromotion_eligible%2Cpromotion_ineligible_reason%2Cpublic_transit%2Crating_count%2Crecord_label%2Crelease_date%2Crestaurant_services%2Crestaurant_specialties%2Cschedule%2Cscreenplay_by%2Cseason%2Csingle_line_address%2Cstarring%2Cstart_info%2Cstore_code%2Cstore_location_descriptor%2Cstore_number%2Cstudio%2Csupports_donate_button_in_live_video%2Ctalking_about_count%2Ctemporary_status%2Cunread_message_count%2Cunread_notif_count%2Cunseen_message_count%2Cusername%2Cverification_status%2Cvoip_info%2Cwebsite%2Cwere_here_count%2Cwhatsapp_number%2Cwritten_by%2Calbums%2Ccanvas_elements%2Cevents%2Cfeed%2Cglobal_brand_children%2Cgroups%2Cimage_copyrights%2Cindexed_videos%2Clikes%2Clive_videos%2Cphotos%2Cproduct_catalogs%2Crtb_dynamic_posts%2Cvideo_lists%2Cvideos&access_token=EAAIiMrySdgkBAB3tX753DKBdfBWhihSan4WjCQVCTBb3UZAN6FOJ36ljV4G6vZAZCW42ZCznSXxPWf5ZA87sA3t2chI4ksEPlBIKDfISAzmMsKu4gWeRysFIHzUKobVZBLQqEnMrW3K1oEPQTG4oYEMe7MsdpaTQU6Jn2ZB6NlvP5DQw7si1igJxiEQyNQZAXhmZB8tz1yKDCZCQZDZD, Response Code: 400, Response Text: {"error":{"message":"Permissions error","type":"OAuthException","code":200,"error_subcode":2069030,"is_transient":false,"error_user_title":"New Pages Experience Is Not Supported","error_user_msg":"This endpoint is not supported in the new Pages experience.","fbtrace_id":"AN8rK_KAIoqXkaH-L1sVPUj"}})
2023-07-01 15:53:25 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Retrying. Sleeping for 10 seconds
2023-07-01 15:53:36 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://graph.facebook.com/v15.0/Atekco.io?fields=id%2Cabout%2Cad_campaign%2Caffiliation%2Capp_id%2Cartists_we_like%2Cattire%2Cawards%2Cband_interests%2Cband_members%2Cbio%2Cbirthday%2Cbooking_agent%2Cbuilt%2Ccan_checkin%2Ccan_post%2Ccategory%2Ccategory_list%2Ccheckins%2Ccompany_overview%2Ccontact_address%2Ccountry_page_likes%2Ccover%2Cculinary_team%2Ccurrent_location%2Cdelivery_and_pickup_option_info%2Cdescription%2Cdescription_html%2Cdifferently_open_offerings%2Cdirected_by%2Cdisplay_subtext%2Cdisplayed_message_response_time%2Cemails%2Cengagement%2Cfan_count%2Cfeatured_video%2Cfeatures%2Cfollowers_count%2Cfood_styles%2Cfounded%2Cgeneral_info%2Cgeneral_manager%2Cgenre%2Cglobal_brand_page_name%2Cglobal_brand_root_id%2Chas_added_app%2Chas_transitioned_to_new_page_experience%2Chas_whatsapp_business_number%2Chas_whatsapp_number%2Chometown%2Chours%2Cimpressum%2Cinfluences%2Cis_always_open%2Cis_chain%2Cis_community_page%2Cis_eligible_for_branded_content%2Cis_messenger_bot_get_started_enabled%2Cis_messenger_platform_bot%2Cis_owned%2Cis_permanently_closed%2Cis_published%2Cis_unclaimed%2Cis_webhooks_subscribed%2Cleadgen_tos_acceptance_time%2Cleadgen_tos_accepted%2Cleadgen_tos_accepting_user%2Clink%2Clocation%2Cmembers%2Cmerchant_review_status%2Cmessenger_ads_default_icebreakers%2Cmessenger_ads_default_page_welcome_message%2Cmessenger_ads_default_quick_replies%2Cmessenger_ads_quick_replies_type%2Cmission%2Cmpg%2Cname%2Cname_with_location_descriptor%2Cnetwork%2Cnew_like_count%2Coffer_eligible%2Coverall_star_rating%2Cpage_token%2Cparking%2Cpayment_options%2Cpersonal_info%2Cpersonal_interests%2Cpharma_safety_info%2Cphone%2Cpickup_options%2Cplace_type%2Cplot_outline%2Cpress_contact%2Cprice_range%2Cprivacy_info_url%2Cproduced_by%2Cproducts%2Cpromotion_eligible%2Cpromotion_ineligible_reason%2Cpublic_transit%2Crating_count%2Crecord_label%2Crelease_date%2Crestaurant_services%2Crestaurant_specialties%2Cschedule%2Cscreenplay_by%2Cseason%2Csingle_line_address%2Cstarring%2Cstart_info%2Cstore_code%2Cstore_location_descriptor%2Cstore_number%2Cstudio%2Csupports_donate_button_in_live_video%2Ctalking_about_count%2Ctemporary_status%2Cunread_message_count%2Cunread_notif_count%2Cunseen_message_count%2Cusername%2Cverification_status%2Cvoip_info%2Cwebsite%2Cwere_here_count%2Cwhatsapp_number%2Cwritten_by%2Calbums%2Ccanvas_elements%2Cevents%2Cfeed%2Cglobal_brand_children%2Cgroups%2Cimage_copyrights%2Cindexed_videos%2Clikes%2Clive_videos%2Cphotos%2Cproduct_catalogs%2Crtb_dynamic_posts%2Cvideo_lists%2Cvideos&access_token=EAAIiMrySdgkBAB3tX753DKBdfBWhihSan4WjCQVCTBb3UZAN6FOJ36ljV4G6vZAZCW42ZCznSXxPWf5ZA87sA3t2chI4ksEPlBIKDfISAzmMsKu4gWeRysFIHzUKobVZBLQqEnMrW3K1oEPQTG4oYEMe7MsdpaTQU6Jn2ZB6NlvP5DQw7si1igJxiEQyNQZAXhmZB8tz1yKDCZCQZDZD, Response Code: 400, Response Text: {"error":{"message":"Permissions error","type":"OAuthException","code":200,"error_subcode":2069030,"is_transient":false,"error_user_title":"New Pages Experience Is Not Supported","error_user_msg":"This endpoint is not supported in the new Pages experience.","fbtrace_id":"AmlNBXcwTKdJAOGbM-UWY9d"}})
2023-07-01 15:53:36 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Retrying. Sleeping for 20 seconds
2023-07-01 15:53:58 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://graph.facebook.com/v15.0/Atekco.io?fields=id%2Cabout%2Cad_campaign%2Caffiliation%2Capp_id%2Cartists_we_like%2Cattire%2Cawards%2Cband_interests%2Cband_members%2Cbio%2Cbirthday%2Cbooking_agent%2Cbuilt%2Ccan_checkin%2Ccan_post%2Ccategory%2Ccategory_list%2Ccheckins%2Ccompany_overview%2Ccontact_address%2Ccountry_page_likes%2Ccover%2Cculinary_team%2Ccurrent_location%2Cdelivery_and_pickup_option_info%2Cdescription%2Cdescription_html%2Cdifferently_open_offerings%2Cdirected_by%2Cdisplay_subtext%2Cdisplayed_message_response_time%2Cemails%2Cengagement%2Cfan_count%2Cfeatured_video%2Cfeatures%2Cfollowers_count%2Cfood_styles%2Cfounded%2Cgeneral_info%2Cgeneral_manager%2Cgenre%2Cglobal_brand_page_name%2Cglobal_brand_root_id%2Chas_added_app%2Chas_transitioned_to_new_page_experience%2Chas_whatsapp_business_number%2Chas_whatsapp_number%2Chometown%2Chours%2Cimpressum%2Cinfluences%2Cis_always_open%2Cis_chain%2Cis_community_page%2Cis_eligible_for_branded_content%2Cis_messenger_bot_get_started_enabled%2Cis_messenger_platform_bot%2Cis_owned%2Cis_permanently_closed%2Cis_published%2Cis_unclaimed%2Cis_webhooks_subscribed%2Cleadgen_tos_acceptance_time%2Cleadgen_tos_accepted%2Cleadgen_tos_accepting_user%2Clink%2Clocation%2Cmembers%2Cmerchant_review_status%2Cmessenger_ads_default_icebreakers%2Cmessenger_ads_default_page_welcome_message%2Cmessenger_ads_default_quick_replies%2Cmessenger_ads_quick_replies_type%2Cmission%2Cmpg%2Cname%2Cname_with_location_descriptor%2Cnetwork%2Cnew_like_count%2Coffer_eligible%2Coverall_star_rating%2Cpage_token%2Cparking%2Cpayment_options%2Cpersonal_info%2Cpersonal_interests%2Cpharma_safety_info%2Cphone%2Cpickup_options%2Cplace_type%2Cplot_outline%2Cpress_contact%2Cprice_range%2Cprivacy_info_url%2Cproduced_by%2Cproducts%2Cpromotion_eligible%2Cpromotion_ineligible_reason%2Cpublic_transit%2Crating_count%2Crecord_label%2Crelease_date%2Crestaurant_services%2Crestaurant_specialties%2Cschedule%2Cscreenplay_by%2Cseason%2Csingle_line_address%2Cstarring%2Cstart_info%2Cstore_code%2Cstore_location_descriptor%2Cstore_number%2Cstudio%2Csupports_donate_button_in_live_video%2Ctalking_about_count%2Ctemporary_status%2Cunread_message_count%2Cunread_notif_count%2Cunseen_message_count%2Cusername%2Cverification_status%2Cvoip_info%2Cwebsite%2Cwere_here_count%2Cwhatsapp_number%2Cwritten_by%2Calbums%2Ccanvas_elements%2Cevents%2Cfeed%2Cglobal_brand_children%2Cgroups%2Cimage_copyrights%2Cindexed_videos%2Clikes%2Clive_videos%2Cphotos%2Cproduct_catalogs%2Crtb_dynamic_posts%2Cvideo_lists%2Cvideos&access_token=EAAIiMrySdgkBAB3tX753DKBdfBWhihSan4WjCQVCTBb3UZAN6FOJ36ljV4G6vZAZCW42ZCznSXxPWf5ZA87sA3t2chI4ksEPlBIKDfISAzmMsKu4gWeRysFIHzUKobVZBLQqEnMrW3K1oEPQTG4oYEMe7MsdpaTQU6Jn2ZB6NlvP5DQw7si1igJxiEQyNQZAXhmZB8tz1yKDCZCQZDZD, Response Code: 400, Response Text: {"error":{"message":"Permissions error","type":"OAuthException","code":200,"error_subcode":2069030,"is_transient":false,"error_user_title":"New Pages Experience Is Not Supported","error_user_msg":"This endpoint is not supported in the new Pages experience.","fbtrace_id":"AJ2zFa3NrbZ44i8JXP8xWfP"}})
2023-07-01 15:53:58 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Retrying. Sleeping for 40 seconds
2023-07-01 15:54:39 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://graph.facebook.com/v15.0/Atekco.io?fields=id%2Cabout%2Cad_campaign%2Caffiliation%2Capp_id%2Cartists_we_like%2Cattire%2Cawards%2Cband_interests%2Cband_members%2Cbio%2Cbirthday%2Cbooking_agent%2Cbuilt%2Ccan_checkin%2Ccan_post%2Ccategory%2Ccategory_list%2Ccheckins%2Ccompany_overview%2Ccontact_address%2Ccountry_page_likes%2Ccover%2Cculinary_team%2Ccurrent_location%2Cdelivery_and_pickup_option_info%2Cdescription%2Cdescription_html%2Cdifferently_open_offerings%2Cdirected_by%2Cdisplay_subtext%2Cdisplayed_message_response_time%2Cemails%2Cengagement%2Cfan_count%2Cfeatured_video%2Cfeatures%2Cfollowers_count%2Cfood_styles%2Cfounded%2Cgeneral_info%2Cgeneral_manager%2Cgenre%2Cglobal_brand_page_name%2Cglobal_brand_root_id%2Chas_added_app%2Chas_transitioned_to_new_page_experience%2Chas_whatsapp_business_number%2Chas_whatsapp_number%2Chometown%2Chours%2Cimpressum%2Cinfluences%2Cis_always_open%2Cis_chain%2Cis_community_page%2Cis_eligible_for_branded_content%2Cis_messenger_bot_get_started_enabled%2Cis_messenger_platform_bot%2Cis_owned%2Cis_permanently_closed%2Cis_published%2Cis_unclaimed%2Cis_webhooks_subscribed%2Cleadgen_tos_acceptance_time%2Cleadgen_tos_accepted%2Cleadgen_tos_accepting_user%2Clink%2Clocation%2Cmembers%2Cmerchant_review_status%2Cmessenger_ads_default_icebreakers%2Cmessenger_ads_default_page_welcome_message%2Cmessenger_ads_default_quick_replies%2Cmessenger_ads_quick_replies_type%2Cmission%2Cmpg%2Cname%2Cname_with_location_descriptor%2Cnetwork%2Cnew_like_count%2Coffer_eligible%2Coverall_star_rating%2Cpage_token%2Cparking%2Cpayment_options%2Cpersonal_info%2Cpersonal_interests%2Cpharma_safety_info%2Cphone%2Cpickup_options%2Cplace_type%2Cplot_outline%2Cpress_contact%2Cprice_range%2Cprivacy_info_url%2Cproduced_by%2Cproducts%2Cpromotion_eligible%2Cpromotion_ineligible_reason%2Cpublic_transit%2Crating_count%2Crecord_label%2Crelease_date%2Crestaurant_services%2Crestaurant_specialties%2Cschedule%2Cscreenplay_by%2Cseason%2Csingle_line_address%2Cstarring%2Cstart_info%2Cstore_code%2Cstore_location_descriptor%2Cstore_number%2Cstudio%2Csupports_donate_button_in_live_video%2Ctalking_about_count%2Ctemporary_status%2Cunread_message_count%2Cunread_notif_count%2Cunseen_message_count%2Cusername%2Cverification_status%2Cvoip_info%2Cwebsite%2Cwere_here_count%2Cwhatsapp_number%2Cwritten_by%2Calbums%2Ccanvas_elements%2Cevents%2Cfeed%2Cglobal_brand_children%2Cgroups%2Cimage_copyrights%2Cindexed_videos%2Clikes%2Clive_videos%2Cphotos%2Cproduct_catalogs%2Crtb_dynamic_posts%2Cvideo_lists%2Cvideos&access_token=EAAIiMrySdgkBAB3tX753DKBdfBWhihSan4WjCQVCTBb3UZAN6FOJ36ljV4G6vZAZCW42ZCznSXxPWf5ZA87sA3t2chI4ksEPlBIKDfISAzmMsKu4gWeRysFIHzUKobVZBLQqEnMrW3K1oEPQTG4oYEMe7MsdpaTQU6Jn2ZB6NlvP5DQw7si1igJxiEQyNQZAXhmZB8tz1yKDCZCQZDZD, Response Code: 400, Response Text: {"error":{"message":"Permissions error","type":"OAuthException","code":200,"error_subcode":2069030,"is_transient":false,"error_user_title":"New Pages Experience Is Not Supported","error_user_msg":"This endpoint is not supported in the new Pages experience.","fbtrace_id":"AsaYW4ukI7xkIfzFdTygQD_"}})
2023-07-01 15:54:39 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Retrying. Sleeping for 80 seconds
2023-07-01 15:56:00 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://graph.facebook.com/v15.0/Atekco.io?fields=id%2Cabout%2Cad_campaign%2Caffiliation%2Capp_id%2Cartists_we_like%2Cattire%2Cawards%2Cband_interests%2Cband_members%2Cbio%2Cbirthday%2Cbooking_agent%2Cbuilt%2Ccan_checkin%2Ccan_post%2Ccategory%2Ccategory_list%2Ccheckins%2Ccompany_overview%2Ccontact_address%2Ccountry_page_likes%2Ccover%2Cculinary_team%2Ccurrent_location%2Cdelivery_and_pickup_option_info%2Cdescription%2Cdescription_html%2Cdifferently_open_offerings%2Cdirected_by%2Cdisplay_subtext%2Cdisplayed_message_response_time%2Cemails%2Cengagement%2Cfan_count%2Cfeatured_video%2Cfeatures%2Cfollowers_count%2Cfood_styles%2Cfounded%2Cgeneral_info%2Cgeneral_manager%2Cgenre%2Cglobal_brand_page_name%2Cglobal_brand_root_id%2Chas_added_app%2Chas_transitioned_to_new_page_experience%2Chas_whatsapp_business_number%2Chas_whatsapp_number%2Chometown%2Chours%2Cimpressum%2Cinfluences%2Cis_always_open%2Cis_chain%2Cis_community_page%2Cis_eligible_for_branded_content%2Cis_messenger_bot_get_started_enabled%2Cis_messenger_platform_bot%2Cis_owned%2Cis_permanently_closed%2Cis_published%2Cis_unclaimed%2Cis_webhooks_subscribed%2Cleadgen_tos_acceptance_time%2Cleadgen_tos_accepted%2Cleadgen_tos_accepting_user%2Clink%2Clocation%2Cmembers%2Cmerchant_review_status%2Cmessenger_ads_default_icebreakers%2Cmessenger_ads_default_page_welcome_message%2Cmessenger_ads_default_quick_replies%2Cmessenger_ads_quick_replies_type%2Cmission%2Cmpg%2Cname%2Cname_with_location_descriptor%2Cnetwork%2Cnew_like_count%2Coffer_eligible%2Coverall_star_rating%2Cpage_token%2Cparking%2Cpayment_options%2Cpersonal_info%2Cpersonal_interests%2Cpharma_safety_info%2Cphone%2Cpickup_options%2Cplace_type%2Cplot_outline%2Cpress_contact%2Cprice_range%2Cprivacy_info_url%2Cproduced_by%2Cproducts%2Cpromotion_eligible%2Cpromotion_ineligible_reason%2Cpublic_transit%2Crating_count%2Crecord_label%2Crelease_date%2Crestaurant_services%2Crestaurant_specialties%2Cschedule%2Cscreenplay_by%2Cseason%2Csingle_line_address%2Cstarring%2Cstart_info%2Cstore_code%2Cstore_location_descriptor%2Cstore_number%2Cstudio%2Csupports_donate_button_in_live_video%2Ctalking_about_count%2Ctemporary_status%2Cunread_message_count%2Cunread_notif_count%2Cunseen_message_count%2Cusername%2Cverification_status%2Cvoip_info%2Cwebsite%2Cwere_here_count%2Cwhatsapp_number%2Cwritten_by%2Calbums%2Ccanvas_elements%2Cevents%2Cfeed%2Cglobal_brand_children%2Cgroups%2Cimage_copyrights%2Cindexed_videos%2Clikes%2Clive_videos%2Cphotos%2Cproduct_catalogs%2Crtb_dynamic_posts%2Cvideo_lists%2Cvideos&access_token=EAAIiMrySdgkBAB3tX753DKBdfBWhihSan4WjCQVCTBb3UZAN6FOJ36ljV4G6vZAZCW42ZCznSXxPWf5ZA87sA3t2chI4ksEPlBIKDfISAzmMsKu4gWeRysFIHzUKobVZBLQqEnMrW3K1oEPQTG4oYEMe7MsdpaTQU6Jn2ZB6NlvP5DQw7si1igJxiEQyNQZAXhmZB8tz1yKDCZCQZDZD, Response Code: 400, Response Text: {"error":{"message":"Permissions error","type":"OAuthException","code":200,"error_subcode":2069030,"is_transient":false,"error_user_title":"New Pages Experience Is Not Supported","error_user_msg":"This endpoint is not supported in the new Pages experience.","fbtrace_id":"AcU8I3ftcvCaNO_BzqrQQFY"}})
2023-07-01 15:56:00 INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Retrying. Sleeping for 160 seconds ```