Error when creating a Zendesk Support Source

Connector Questions & Issues
1
  • Is this your first time deploying Airbyte?: No
  • OS Version / Instance: debian-11-bullseye-v20220519 / e2-highcpu-8
  • Memory / Disk: 8Gb / 100 Gb
  • Deployment: Docker
  • Airbyte Version: 0.40.26
  • Source name/version: Zendesk Support
  • Destination name/version: Bigquery
  • Step: The issue is happening when creating a new source.
  • Description: * Trying to set up a new Zendesk source and it’s failing at the test source, here is the error:

'Organization access is not enabled. Please check admin permission of the current account'

We are trying to use authentication via API Token with an email provided by the team that manages the Zendesk administration. We were informed that this account already has admin access to the platform, and we were even able to obtain some results through POST requests directly to the Zendesk API with the email and Token used.

Is there any list of necessary permissions in Zendesk that need to be applied in the account used, and some of them could be missing and causing this error when we try to configure the source in the airbyte?

2

Hello there! You are receiving this message because none of your fellow community members has stepped in to respond to your topic post. (If you are a community member and you are reading this response, feel free to jump in if you have the answer!) As a result, the Community Assistance Team has been made aware of this topic and will be investigating and responding as quickly as possible.
Some important considerations that will help your to get your issue solved faster:

  • It is best to use our topic creation template; if you haven’t yet, we recommend posting a followup with the requested information. With that information the team will be able to more quickly search for similar issues with connectors and the platform and troubleshoot more quickly your specific question or problem.
  • Make sure to upload the complete log file; a common investigation roadblock is that sometimes the error for the issue happens well before the problem is surfaced to the user, and so having the tail of the log is less useful than having the whole log to scan through.
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Thank you for your time and attention.
Best,
The Community Assistance Team

3

Hello Thiago, it’s been a while without an update from us. Are you still having problems or did you find a solution?