Intercom <> Snowflake connection indicating "success" but no data are being exported

Connector Questions & Issues
1

Hello,

  • Is this your first time deploying Airbyte: No
  • Airbyte Version: What version are you using now?
  • Source name/version: Intercom 0.1.25
  • Destination name/version: 0.4.35
  • Step: The issue is happening during sync
  • Description: Intercom connection shows the sync was successful while no data are being updated.

logs-513 (1).txt (18.9 KB)

Does anyone knows what is happening please ? We did not change anything but the connection does not work anymore.

Thanks a lot !

2

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3

Hey could you check with the same credentials hitting the API, and see if that is actually returning data or not

4

Hello @harshith thank you for your answer. You mean hitting the credential on Intercom part ? What is your thought behind this question please ?

I updated the intercom token as per the airbyte/intercom documentation so I don’t see any reason why no data are being received.

5

Hey yeah the idea is to point the error down. The API can confirm is the error is on the credentials/configuration part or on the connector part which can help us to identify the error quick. Thank you

6

Hello, sorry for the delay, I did not see the answer. The problem was on Intercom side, I was using the wrong credentials… Thanks a lot anyway !