Issue with Facebook Marketing Connector not extracting paused campaigns

Slack Knowledge Base Q&A Connector Questions
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Summary

The user is facing an issue with the Facebook Marketing connector where paused campaigns are not being extracted in the pre-built report with breakdown by country.


Question

Hello everyone. I am having some problems with the Facebook Marketing connector.
I have added all the campaign status available to be extracted but for some reason the pre-built report with breakdown by country is not extracting the paused campaigns. This is not happening on the custom integration we have.
Anyone has any suggestion?


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["facebook-marketing-connector", "paused-campaigns", "pre-built-report", "breakdown-by-country"]
2

I am using the connector Facebook Marketing API. In this connector I have tried to use the option “Custom Insights” specifying the details I needed but also using the pre-built reports ads_insights_country and ads_insights_demographics_country.
Even adding all the available status for the list of Campaign statuses, these reports are not extracting paused campaigns.

This is not happening with the other integration method I have with Facebook Marketing API.

3

Just to be clear, do you have a custom connector or a custom report?