Issue with Iterable Connector Users Stream

Summary

Connection check for the users stream in the Iterable connector is failing, while campaigns stream is functioning correctly. Log details indicate a connection check failure after multiple attempts.


Question

Facing issue with Iterable connector on the users stream, campaigns stream is working. For users stream Connection check is failing.

2024-12-10 13:49:39,457 [Activity Executor taskQueue="CHECK_CONNECTION", namespace="default": 8]INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):64 - Stopping temporal heartbeating...
2024-12-10 13:49:39,457 [Activity Executor taskQueue="CHECK_CONNECTION", namespace="default": 8]INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):73 - Temporal heartbeating stopped.
2024-12-10 13:49:39,493 [workflow-method-connection_manager_fed65ee2-e582-426c-ad85-08a91cb...-2a4cf1d1-a5e8-417f-b988-06160529a804]	INFO	i.a.w.t.s.ConnectionManagerWorkflowImpl(checkConnections):586 - SOURCE CHECK: Successful
2024-12-10 13:49:39,493 [workflow-method-connection_manager_fed65ee2-e582-426c-ad85-08a91cb...-2a4cf1d1-a5e8-417f-b988-06160529a804]	INFO	i.a.w.t.s.ConnectionManagerWorkflowImpl(checkConnections):595 - DESTINATION CHECK: Starting
2024-12-10 13:49:47,724 [Activity Executor taskQueue="CHECK_CONNECTION", namespace="default": 8]INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):64 - Stopping temporal heartbeating...
2024-12-10 13:49:47,724 [Activity Executor taskQueue="CHECK_CONNECTION", namespace="default": 8]INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):73 - Temporal heartbeating stopped.
2024-12-10 13:49:47,756 [workflow-method-connection_manager_fed65ee2-e582-426c-ad85-08a91cb...-2a4cf1d1-a5e8-417f-b988-06160529a804]	INFO	i.a.w.t.s.ConnectionManagerWorkflowImpl(checkConnections):616 - DESTINATION CHECK: Successful
2024-12-10 13:49:48,108 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.t.TemporalAttemptExecution(get):81 - Using job log path: /workspace/9/0/logs.log
2024-12-10 13:49:48,118 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.t.TemporalAttemptExecution(get):82 - Executing worker wrapper. Airbyte version: 1.2.0
2024-12-10 13:49:48,118 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.s.WorkloadApiWorker(createWorkload):118 - Creating workload fed65ee2-e582-426c-ad85-08a91cb27a41_9_0_sync
2024-12-10 13:49:48,138 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.s.WorkloadApiWorker(waitForWorkload):182 - Workload fed65ee2-e582-426c-ad85-08a91cb27a41_9_0_sync is pending
2024-12-10 13:50:48,146 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.s.WorkloadApiWorker(waitForWorkload):173 - Workload fed65ee2-e582-426c-ad85-08a91cb27a41_9_0_sync has returned a terminal status of failure.  Fetching output...
2024-12-10 13:50:48,213 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):64 - Stopping temporal heartbeating...
2024-12-10 13:50:48,213 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.c.t.HeartbeatUtils(withBackgroundHeartbeat):73 - Temporal heartbeating stopped.
2024-12-10 13:50:48,238 [Activity Executor taskQueue="SYNC", namespace="default": 6]	INFO	i.a.w.t.s.InvokeOperationsActivityImpl(invokeOperations):77 - No post-replication operation(s) to perform.
2024-12-10 13:50:48,239 [pool-75-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 -
2024-12-10 13:50:48,239 [pool-75-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 - ----- START POST REPLICATION OPERATIONS -----
2024-12-10 13:50:48,239 [pool-75-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 -
2024-12-10 13:50:48,239 [pool-76-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 -
2024-12-10 13:50:48,239 [pool-76-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 - ----- END POST REPLICATION OPERATIONS -----
2024-12-10 13:50:48,239 [pool-76-thread-1]	INFO	i.a.c.i.LineGobbler(voidCall):166 -
2024-12-10 13:50:48,516 [Activity Executor taskQueue="CONNECTION_UPDATER", namespace="default": 18]	INFO	i.a.w.t.s.a.AppendToAttemptLogActivityImpl(log):52 - Retry State: RetryManager(completeFailureBackoffPolicy=BackoffPolicy(minInterval=PT10S, maxInterval=PT30M, base=3), partialFailureBackoffPolicy=null, successiveCompleteFailureLimit=5, totalCompleteFailureLimit=10, successivePartialFailureLimit=1000, totalPartialFailureLimit=20, successiveCompleteFailures=0, totalCompleteFailures=0, successivePartialFailures=1, totalPartialFailures=1)
 Backoff before next attempt: 0 seconds
2024-12-10 13:50:48,597 [Activity Executor taskQueue="CONNECTION_UPDATER", namespace="default": 18]	ERROR	i.a.w.t.s.a.AppendToAttemptLogActivityImpl(log):50 - Failing job: 9, reason: Connection Check Failed fed65ee2-e582-426c-ad85-08a91cb27a41```


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<sub>
['iterable-connector', 'connection-check', 'users-stream', 'campaigns-stream', 'airbyte-logs']
</sub>