Trouble installing Airbyte v1 on Ubuntu ARM server

Slack Knowledge Base Q&A Platform Questions
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1

Summary

The user is facing issues while installing Airbyte v1 on an Ubuntu ARM server. The installation process gets stuck at the ‘Installing’ stage. The user is seeking ideas on how to resolve this problem.


Question

Trying to install airbyte v1 in my ubuntu ARM server, but it just stuck every time on Installing:

  DEBUG   helm: Add/Modify event for airbyte-minio-create-bucket: MODIFIED      
  DEBUG   helm: Pod airbyte-minio-create-bucket pending                         
  DEBUG   Pulling image "airbyte/mc"                                            al minutes) (56s)
  DEBUG   Successfully pulled image "airbyte/mc" in 786ms (786ms including waiting)minutes) (56s)
  DEBUG   Created container minio-mc                                            
  DEBUG   Started container minio-mc                                            al minutes) (57s)
  DEBUG   helm: Add/Modify event for airbyte-minio-create-bucket: MODIFIED      al minutes) (57s)
  DEBUG   helm: Pod airbyte-minio-create-bucket running                         
▄  Installing 'airbyte/airbyte' (version: 1.0.0) Helm Chart (this may take several minutes) (10m39s)```
Any ideas? How to allocate the issues?

<br>

---

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It will be on Read-Only mode here. [Click here](https://airbytehq.slack.com/archives/C021JANJ6TY/p1727665382070059) if you want 
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<sub>
["installing", "airbyte-v1", "ubuntu-arm-server", "installation-issue"]
</sub>
2

│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 INFO i.a.c.i.SupportStateUpdater(updateSupportStates):220 - Finished updating support states for all definitions │
│ 2024-10-01 02:03:17 INFO i.a.c.i.ApplyDefinitionsHelper(apply):106 - New connectors added: 0 │
│ 2024-10-01 02:03:17 INFO i.a.c.i.ApplyDefinitionsHelper(apply):107 - Version changes applied: 0 │
│ 2024-10-01 02:03:17 INFO i.a.b.DefaultPostLoadExecutor(execute):46 - Done updating connector definitions │
│ 2024-10-01 02:03:17 INFO i.a.c.i.DeclarativeSourceUpdater(apply):55 - Updated declarative manifest image version for major 3 from 3.13.0 to 3.10.4, with sha sha256:aded5b43dfa140f18c55777205bf654690399c3cf0a │
│ 2024-10-01 02:03:17 INFO i.a.c.i.DeclarativeSourceUpdater(apply):60 - Updated 0 declarative actor definitions from 3.13.0 to 3.10.4 │
│ 2024-10-01 02:03:17 INFO i.a.c.i.DeclarativeSourceUpdater(apply):55 - Updated declarative manifest image version for major 4 from 4.6.2 to 4.3.0, with sha sha256:538af3f6237799f10458b2b7bb5d69889c4ebae2b7d82 │
│ 2024-10-01 02:03:17 WARN i.m.s.r.u.Loggers$Slf4JLogger(warn):299 - [5032bc0a, L:/127.0.0.1:41823 - R:localhost/127.0.0.1:8125] An exception has been observed post termination, use DEBUG level to see the full │
│ 2024-10-01 02:03:17 INFO i.a.c.i.DeclarativeSourceUpdater(apply):60 - Updated 0 declarative actor definitions from 4.6.2 to 4.3.0 │
│ 2024-10-01 02:03:17 INFO i.a.b.DefaultPostLoadExecutor(execute):48 - Loaded seed data. │
│ 2024-10-01 02:03:17 INFO i.a.b.DefaultPostLoadExecutor(execute):51 - Initializing auth secrets │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(initializeSecrets):29 - Initializing auth secret in Kubernetes... │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(getOrCreateSecretEncodedValue):97 - Using existing value for secret key instance-admin-password │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(getOrCreateSecretEncodedValue):97 - Using existing value for secret key instance-admin-client-id │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(getOrCreateSecretEncodedValue):97 - Using existing value for secret key instance-admin-client-secret │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(getOrCreateSecretEncodedValue):97 - Using existing value for secret key jwt-signature-secret │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(initializeSecrets):43 - Secret with name airbyte-auth-secrets already exists. Updating it... │
│ 2024-10-01 02:03:17 INFO i.a.b.AuthKubernetesSecretInitializer(initializeSecrets):46 - Finished initializing auth secret. │
│ 2024-10-01 02:03:17 INFO i.a.b.DefaultPostLoadExecutor(execute):53 - Done initializing auth secrets │
│ 2024-10-01 02:03:17 INFO i.a.b.Bootloader(load):131 - Finished running post load Execution. │
│ 2024-10-01 02:03:17 INFO i.a.b.Bootloader(load):134 - Finished bootstrapping Airbyte environment. │
│ 2024-10-01 02:03:17 INFO i.m.r.Micronaut(lambda$start$0):118 - Embedded Application shutting down │
│ 2024-10-01T02:03:17.975855010Z Thread-8 INFO Loading mask data from '/seed/specs_secrets_mask.yaml │
│ 2024-10-01T02:03:17.994120123Z Thread-8 WARN Unable to register Log4j shutdown hook because JVM is shutting down. Using SimpleLogger │
│ Stream closed EOF for airbyte-abctl/airbyte-abctl-airbyte-bootloader (airbyte-bootloader-container)

3

this is what i got in the logs. I’m running on the ARM64 instance 8 cpu, 16 ram, ubuntu 2204, hetzner

4 
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")                                                                                                                                              │
│ ...waiting...                                                                                                                                                                                                   │
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")                                                                                                                                              │
│ ...waiting...                                                                                                                                                                                                   │
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")                                                                                                                                              │
│ ...waiting...                                                                                                                                                                                                   │
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")                                                                                                                                              │
│ ...waiting...                                                                                                                                                                                                   │
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ ...waiting...                                                                                                                                                                                                   │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")                                                                                                                                              │
│ /usr/bin/mc: line 1: can't create �: Permission denied                                                                                                                                                          │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: �: not found                                                                                                                                                                               │
│ /usr/bin/mc: line 1: ���PpQ�td@,�: not found                                                                                                                                                                    │
│ /usr/bin/mc: line 2: can't open �: no such file                                                                                                                                                                 │
│ /usr/bin/mc: line 3: syntax error: unexpected word (expecting ")")    ```
5

no, i do not use any options or custom values.yaml

6

<@U05JENRCF7C> looks like i found something

7

any ideas when it can be fixed?

8

it looks like it’s a known issue for arm64
https://github.com/airbytehq/airbyte/issues/38598
https://github.com/airbytehq/airbyte-platform/pull/345