Intercom source connector taking very long time

Connector Questions & Issues
1
  • Is this your first time deploying Airbyte?: No
  • OS Version / Instance: Compute Engine machine
  • Memory / Disk: 20Gb
  • Deployment: Docker
  • Airbyte Version: 0.39.23
  • Source name/version: Intercom 0.1.19
  • Destination name/version: Bigquery 1.1.10
  • Step: Laucnh a sync with intercom contacts selected
  • Description:
    When laucnhing a sync with intercom contacts activated, the sync is taking very long time event in incremental mode.
    Example: last sync
Syncing stream admins 0:00:00.496609
Syncing stream contact_attributes 0:00:00.545968
Syncing stream contacts 2:44:10.568006
Syncing stream conversations 0:00:01.754981
Syncing stream tags 0:00:00.428823
Syncing stream teams 0:00:00.432008

Contacts sync is taking more than 99% of the time required by the sync.

But only read 433 contacts:

Read 433 records from contacts stream

Is this a known issue ?

2

Hello Alelxis, there is one issue in Github https://github.com/airbytehq/airbyte/issues/11595 about improving Intercom speed. I saw the code implementation and this stream doesn’t have any special code compared to others streams (companies, tags, segments). In any case I’ll return to you when the issue is resolved.

3

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