Issue with Recurly to Redshift connection


Error message prompting to contact support after 3 consecutive failures


Hi Airbyte support, facing this issue with my Recurly to Redshift connection. The error message says to contact support if it continues and it has happened 3 consecutive times. Thanks.

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["recurly", "redshift", "connection", "error"]

I’ll check with the team. Did you have that connection setup for a long time before, and did it only start erroring out on Friday / Saturday?

hi <@U069EMNRPA4> , yes to both — have had for a long time and issues only since Fri/Sat. I wasn’t sure if I was supposed to ask here or open a support ticket, so I did both. Happy to correspond through the ticket if that’s better.

Yep, if you started a ticket, support ticket would be easier. In any case, I think I know what’s going on and it’s an easy fix on our side. We’ve merged a change to Recurly connector on Friday :eyes: I’d pin your workspace to previous version, but I want to make sure I won’t get in the support team’s way.

great to hear! The ticket is under my name and email. Let me know if you need anything more from me