Issues with Zendesk Connector Data Pull

Slack Knowledge Base Q&A Connector Questions
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Summary

User is experiencing issues with the Zendesk connector where the expected data pull from the zendesk_ticket_metrics stream does not return data prior to a specified date (2024-07-01), despite the source settings. User seeks insights from others who may have faced similar issues with this or other connectors.


Question

Hi every one!

Is anyone here working with the Zendesk connector?
I am pulling data from several streams related to ticket data. However, for some stream, i.e zendesk_ticket_metrics, even though the source is set with starting date on 2023-01-01, Airbyte pulls almost no data prior to 2024-07-01. Has anyone faced similar problems, maybe with other connectors?

I am working with airbyte cloud


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['zendesk-connector', 'data-pull-issue', 'airbyte-cloud', 'ticket-data']
2

Hello <@U07TYLTKZ70> can you check if this issue is related to your problem? https://github.com/airbytehq/airbyte/issues/48424

3

This issue seems related to the efficiency of the endpoint?
I my case, I have a start date of 2023-01-01 but only loads data from 2024-07-01. It happens for both ticket_metrics and ticket_audits. It might be that it just takes too long and I am changing the setting to incremental too soon?

4

Reading the documentation: https://docs.airbyte.com/integrations/sources/zendesk-support#zendesk-support
It doesn’t mention any limitation of start date I couldn’t find any issue reporting the issue you’re having <@U07TYLTKZ70> so my recommendation is to you open a new issue in Github for the connector team take a look a in future sprint.