Summary
The user reports that the Zendesk connector ignores manual state changes for the
ticketandticket_commentsstreams, resetting to default during the next run. They seek a workaround to fetch data from the last few days despite the connector’s limitations with start dates.
Question
Hi everyone,
TL;DR:
Zendesk connector ignores start dates for ticket and ticket_comments streams, resetting manual state changes on the next run. Any workaround to fetch data from the last few days?
Tags: Zendesk, Incremental Streams, Data Connectors, Connectors State
Question and Details:
We recently started using the Zendesk connector and encountered an issue. It doesn’t seem to respect the start date for the ticket and ticket_comments streams, even though both streams are incremental, and there’s no restriction in the Zendesk API for fetching data starting from a specific timestamp.
When I manually update the connector state for these streams, the changes are overwritten during the next run.
Is there any workaround to fetch data from Zendesk for the last few days for these streams?
Thanks in advance!
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